How can we help?

Open firstcrew.app/app#/signup, enter your business name, your name, email and a password, and accept the terms. You get 14 days free and no credit card is needed. We send you an email to confirm your address.

The short setup after sign-up asks for your business name, phone, logo, the services you offer and your team. You can change all of it later in Settings. Then add your first customer and create a job.

Yes. It works in any phone browser and you can add it to your home screen so it opens like an app. On iPhone: Share, then Add to Home Screen. On Android: the browser menu, then Install app.

Tap the search icon at the top, or press / or Ctrl+K on a computer. Type a name, phone number, address, quote number or job number. Managers search everything; technicians find their own jobs.

Tap New job, choose or add the customer, pick the service, the technician and the date, and save. The visit appears on the calendar and on the technician's phone.

A job is the whole piece of work for a customer. A visit is one appointment on the calendar. A job can have several visits, for example an inspection first and the repair a week later.

The technician opens the visit and finishes it. To mark a job Completed & paid, the work must be marked complete and the balance must be $0. If the customer still owes money, the job stays in Open jobs until the payment is recorded.

Check that the work is marked complete as well as paid. A yellow note on the job tells you what is missing and gives you the button to fix it.

Open Map (managers only). Each technician has a color, and the numbers show the order of their day. Leads and jobs that still need a visit are on the map too. Choose one and the list shows which technician already has a stop nearby, with the distance. Pick a time and tap Schedule. Distances are estimates, not a driving route.

Yes. On the Map page tap Plan my day. The app takes the leads that came in today, uses the date and time each lead already has, and gives every lead a technician by location, with the same number of visits for each technician. A lead with no time gets a 3-hour window (you can change it). Every lead stays on its own day. If two visits end up at the same time, the app warns you and marks them, and nothing is moved to another day or dropped. Nothing is saved until you tap Save.

Only the jobs and visits assigned to them. They cannot see other technicians' jobs, the whole customer list or business totals.

Open the job, add the lines and prices (or pick them from your price book), and send the quote. The customer gets a private link where they can read it and approve it online. Your business name, phone and logo from Settings appear on it.

Yes. Set the deposit on the quote. After the customer approves, the job shows the deposit as due, and you record it when it is paid.

The quote changes to approved, the job moves to in progress, and the assigned technician sees it on their job.

Open the job and add a payment with the amount and method (cash, check, card and so on). A receipt is created. A payment recorded by mistake can be voided, and the history is kept.

Each technician has a commission percentage in their profile. Managers see the totals under Earnings.

Add your Google review link in Settings. On a completed job, use Ask for a review to prepare the message with your link.

Go to Technicians and add them with their name and email. They receive an email invitation and choose their own password. A manager never needs to know it.

Ask them to check spam. A manager can send the invitation again from the technician's page. Make sure the email address is spelled correctly.

Deactivate them on their page. They cannot sign in any more, and their past jobs and records stay in your history.

On the sign-in page choose Forgot password, enter your email, and open the link we send. If nothing arrives in a few minutes, check spam and the spelling of your email.

You can still see all your data, but you cannot add or change anything until you subscribe. Nothing is deleted.

Managers can open the menu (your initials at the top) and choose Manage my subscription. You pay through Stripe, and we never see your card number. If you cancel, you keep access until the period you paid for ends.

Yes. In Settings you can download a full backup and export your data. Do it regularly. If you want your account and data deleted, write to us.

Each business has its own separate database, and other businesses can never see yours. We do not sell your data. See the Privacy Policy.

Open the menu and choose Display: text size & contrast. You can make the text larger and switch on high contrast.

Refresh the page. On a computer press Ctrl+F5. On a phone, close the app and open it again. This fixes most display problems after an update.

Check your internet. Nothing is saved while you are offline, so repeat the last step when the connection is back.

That is us telling every customer about something we know about, for example a delay with text messages. Your jobs and data are safe, and we remove the message when it is fixed.